Get in Touch With Us
This page explains how to reach the editorial team behind Non Gamstop Casinos, what we can realistically help with, and what we cannot. We publish research-based guides to new casinos not on GamStop for UK readers, so most of the messages we receive are about bonus terms, withdrawal rules, licensing or a listing that looks out of date. Email is the only channel we operate: write to [email protected] and a person reads it.
One thing to be clear about before you write: we are a comparison and research site, not a casino, not an agent and not a regulator. We cannot access your account, release a withdrawal, verify your documents or overturn a casino's decision. If your issue is with a specific operator, the fastest route is that operator's own support and complaints process, and the section below sets out how to work through it.
How this site makes money
Some of the casino links on totallytimelines.com are commercial. If you open an account through one, the publisher may earn a commission at no extra cost to you. That arrangement does not buy a position in our rankings or a softer write-up, and we say plainly when an operator has a weakness. If you think a commercial relationship has coloured something we have published, say so in your email — that is a legitimate complaint and we would rather hear it than not.
What to email us about
- Corrections — a bonus percentage that has changed, a payment method that is no longer offered to UK customers, a currency listed in pounds that is actually charged in euros. Include the casino name and where you saw the detail.
- Terms we have not explained clearly — wagering multipliers, game contribution, maximum bonus bets, cashout caps on winnings from free spins. If a guide left you guessing, tell us which part.
- Your own experience — deposits, KYC requests, source-of-funds checks, how long a withdrawal actually took. Reader reports are not proof on their own, but patterns across several messages inform what we re-check.
- Partnership and press enquiries — introduce the brand, the licence it holds and the markets it serves in the first paragraph. We do not publish paid editorial dressed as review copy.
- Responsible gambling concerns — including requests to have your access to our content restricted. Signposting is below.
Please do not send account numbers, card details, passwords or copies of identity documents. We do not need them and cannot store them.
Casinos we currently list, and why they come up in emails
The ranked cards above show the operators we cover most often. The write-ups below explain the reasoning behind the top entries, since those generate the bulk of the questions that land in our inbox. Every one of them is licensed outside Great Britain, which is the single most important thing to understand before you deposit.
Betmica — our highest-rated listing, and the one with the largest headline number
Betmica sits top of our table on an editorial rating of 10.0, largely because its game range and account setup are well suited to readers who want a mainstream slots experience without a GamStop check. The advertised welcome offer is 570% up to £5,700 plus 270 free spins. Read that as a ceiling, not an expectation: reaching £5,700 in bonus funds requires a deposit of £1,000, and offers of this structure normally carry wagering requirements, a maximum bet while bonus funds are active, an expiry window and a cap on what free spin winnings can convert to. Those figures come from the operator's own terms page and should be checked on the day you deposit, because they change.
Limitation: a very large percentage match is also a very large wagering liability. If a 570% bonus carries a typical 35x requirement on deposit plus bonus, the turnover involved runs into six figures on a maximum deposit — realistically unclearable for most players. A smaller deposit and a smaller bonus is usually the better decision.
Kikibet — a slightly smaller package with the same questions attached
Kikibet is rated 9.9 and appears here because it accepts GBP accounts and presents its offer in pounds, which spares UK readers the conversion friction that catches people out on euro-denominated sites. The advertised welcome is 350% up to £5,555 with 300 free spins, again subject to wagering, qualifying deposit minimums, maximum bonus bet limits and spin winnings caps.
Limitation: free spins packages of this size are almost always released in daily tranches on specific titles rather than all at once, and unused spins expire. If you cannot log in most days, a large part of the headline number goes unused.
Betninja — the flatter, easier-to-read offer
Betninja earns 9.8 and stands out for the opposite reason to the two above: a straightforward £1,000 bonus and 100 free spins for new players, with no eye-watering percentage to decode. For a reader working out how bonuses actually behave, a flat cash-match structure is far easier to model against a wagering requirement.
Limitation: a simpler offer is still an offer with conditions, and a lower headline does not mean a lower playthrough multiple. Check the contribution table — roulette and blackjack often count 10% or less towards wagering, or nothing at all.
Others in the table
| Casino | Editorial rating | Advertised welcome offer | Currency shown |
|---|---|---|---|
| WinnerIsland | 9.8 | Up to €1,000 + 100 free spins | Euro |
| Zombillion | 9.7 | 250% up to £4,000 + 200 free spins | Pounds |
| Smash Casino | 9.6 | 600% up to €10,000 slots package | Euro |
| Nightluck | 9.6 | 805%, €6,400 + 280 free spins | Euro |
| CoinPoker | 9.6 | 150% up to $2,000 | US dollar |
| Rivo | 9.6 | 1000% up to €10,000 + 25% cashback | Euro |
| Daytonaspin | 9.6 | 255% up to £4,500 + 255 free spins | Pounds |
These are editorial ratings from our own research, not customer review scores, and offers are as advertised by the operator rather than terms we have executed ourselves. Where the currency column shows euros or dollars, expect a conversion cost on a UK debit card.
Money questions we answer most often
Costs are not just the deposit. Minimum deposits on the sites we list typically start around £10 to £20, and a minimum qualifying deposit for a welcome bonus is often higher than the minimum deposit for plain play. Beyond that:
- Debit cards — Visa and Mastercard are the usual route in. Credit cards cannot lawfully be used for gambling by operators licensed in Great Britain; overseas sites may still accept them, and your card issuer may treat the transaction as a cash advance with its own fee and interest.
- Bank transfer — slower, generally two to five working days, but useful for larger withdrawals where card rails are capped.
- E-wallets — Skrill and Neteller are common on offshore sites and usually the quickest payout route. PayPal is rarely available at casinos outside UKGC regulation; do not assume it works, check before depositing.
- Prepaid vouchers — Paysafecard-style options are widely accepted for deposits but cannot normally receive withdrawals, so you will need a second method for payouts.
- Cryptocurrency — offered by some listings, fast to settle, but the balance value moves with the market and UK tax treatment of disposals is your responsibility.
- Currency conversion — a euro or dollar account funded from a sterling card costs you a conversion spread both ways. On a €1,000 round trip that is real money.
Withdrawal timings advertised as "instant" mean instant once approved. Approval is the slow part: identity verification, and sometimes source-of-funds checks on larger sums. Expect weekly or monthly withdrawal caps, and expect jackpot wins to be paid in instalments.
What these sites actually offer
The catalogues break down into broadly the same categories across our listings: slots, from low-volatility classics to high-variance releases with published RTP figures in the game info panel; progressive jackpot titles pooled across operators; live dealer rooms streaming blackjack, roulette and baccarat with real croupiers; and standard RNG table games. Mobile play is browser-based on most of these sites rather than through an app.
Alongside the casino, several of these brands run a sportsbook on a shared wallet — pre-match and in-play markets, accumulators, bet builders and cash-out, plus esports. Sports free bets there work differently from casino bonuses: they usually carry minimum qualifying odds, often around 1.50 to 2.00 in decimal terms, and the stake is not returned with the winnings. CoinPoker's proposition is poker-led rather than slots-led, which is worth knowing before you compare its offer with the rest. If you want the fuller picture of how these brands compare on safety grounds, our roundup of trusted non GamStop casinos in the UK goes into more detail.
Legal standing — the point we will always make back to you
Casinos not on GamStop are not licensed by the UK Gambling Commission. GamStop is a self-exclusion scheme that every operator licensed to serve Great Britain must integrate with; sites outside that licence are not connected to it and cannot check it. The Commission's remit covers Great Britain — England, Scotland and Wales — with Northern Ireland regulated separately, and accepting British customers is not the same thing as being authorised to serve them.
In practice that means the protections you would get at a UKGC site do not apply: no deposit limits by default, no UK dispute route, no Gambling Commission complaints escalation. What you get instead depends on the overseas regulator, commonly Curaçao, and on the operator's own complaints procedure and any listed ADR body. You must be 18 or over. If you registered with GAMSTOP, the exclusion period you chose — six months, one year or five years — was a decision made for a reason, and playing around it is worth pausing over.
Free, confidential support is available from GamCare on 0808 8020 133, 24 hours a day, and blocking software such as Gamban or BetBlocker can restrict access at device level. If your email to us is about wanting to stop, say so and we will respond with support information rather than casino content.
What happens after you write
- Your message goes to an editor, not an autoresponder. We aim to reply within two working days.
- Correction requests are checked against the operator's live terms and licensing pages before we change anything. If your report stands up, we update the page and note the date.
- Complaints about an operator get pointed back to the right channel — the casino's support, then its formal complaints procedure, then any ADR body named in its terms.
- Commercial enquiries are answered, but a listing is never sold. Ranking follows our research.
Facts on this page were last checked on 23 September 2026. Offers and terms move faster than any comparison site can, so treat everything here as a starting point and confirm the detail on the operator's own terms page before you deposit. If you find something we have got wrong, that email address at the top of the page is the fastest way to get it fixed.